MOVEMENT STORE FAQ & CONTACT
All sales made at the Official Merch Store at the festival are final. Exchanges/Returns for items purchased at the festival can only be made at the festival.
WHAT ARE THE SIZES FOR APPAREL?
All of our apparel styles are unisex, unless otherwise stated. All sizing is in U.S. men's standard sizing. Please refer to size charts if available on product pages.
WHEN WILL MY ORDER SHIP OUT?
Most merch orders that are in-stock ship out within 2-3 business days after the order has been placed.
WHEN WILL I RECEIVE MY MERCH ORDER?
USA Domestic orders: please expect 5-10 business days for delivery.
International orders: please expect 2-6 weeks. Most orders will be 2 weeks.
Note: Customs may cause delays with delivery timeline, which is outside of our control.
International orders are also sometimes subject to customs and import taxes, which are the recipients responsibility. For questions about fees and taxes in your area, please contact your local post office.
For any questions about your order please email us at email@example.com
WHEN WILL I RECEIVE TRACKING FOR MY MERCH ORDER?
When your order ships you will receive an email with your tracking number included.
CAN I CHANGE OR CANCEL MY ORDER AFTER IT IS PLACED?
Cancellations can be made as long as the order has not already been shipped. If you would like to make a change to your order, please contact us as soon as possible at firstname.lastname@example.org and include your order number in the subject line. It usually takes 5-10 business days for a refund to be credited back to your account. We can only issue a refund to the original payment method.
CAN I EXCHANGE MY MERCH ORDER?
Exchanges can be made within 30 days of placing your order, as long as the item remains unopened. Please note that some items are limited and we may not have your desired size or item in stock, but we will do our best to fulfill your inquiry. We cannot exchange one item for a different item. Please email email@example.com and include your order number and the size you would like.
WHAT HAPPENS IF I ORDER SOMETHING OUT OF STOCK?
We work hard to prevent this from happening. Occasionally, however, orders will slip through that contain out-of-stock items. In these instances, we reserve the right to cancel either the out-of-stock item(s) or your entire order; we will, of course, also issue a refund to your credit card for any items we cannot ship. We will also contact you to let you know that we have modified your order.
FOR ANY CUSTOMER SERVICE INQUIRES NOT ANSWERED ABOVE, YOU CAN CONTACT:
Monday - Friday 9am - 5pm EST (Holiday hours may vary)
We do our best to answer all inquiries within 24 hours of receipt and appreciate your patience.