FAQ's
All sales made in-person at the Official Merchandise Store at the festival are final. Please see the FAQs below for more information about the online merch store.
WHEN WILL I RECEIVE TRACKING FOR MY MERCH ORDER?
When your order ships you will receive an email with your tracking number included.
CAN I CHANGE OR CANCEL MY ORDER AFTER IT IS PLACED?
Cancellations can be made as long as the order has not already been shipped. If you would like to make a change to your order, please contact us as soon as possible and include your order number in the subject line. It usually takes 5-10 business days for a refund to be credited back to your account. We can only issue a refund to the original payment method.
CAN I EXCHANGE MY MERCH ORDER?
We do not currently accept exchanges.
CAN I RETURN MY MERCH ORDER?
Yes, we offer a 30-day return policy. Please refer to the Returns Page for more information.
WHAT HAPPENS IF I ORDER SOMETHING OUT OF STOCK?
We work hard to prevent this from happening. Occasionally, however, orders will slip through that contain out-of-stock items. In these instances, we reserve the right to cancel either the out-of-stock item(s) or your entire order; we will, of course, also issue a refund to your credit card for any items we cannot ship. We will also contact you to let you know that we have modified your order.
FOR ANY CUSTOMER SERVICE INQUIRES NOT ANSWERED ABOVE, YOU CAN CONTACT US AT:
Monday - Friday 10am - 5pm EST (Holiday hours may vary)
We do our best to answer all inquiries within 36 hours of receipt and appreciate your patience.
For non-merchandise questions about tickets or the festival, please see our Festival FAQ page or email info@movementfestival.com