Return policy
Return Policy
Free 30-Day Returns
At Movement Store, we strive to ensure your complete satisfaction with every purchase. That’s why we offer a free 30-day return policy. You have 30 days from the date of receipt to request a return at no additional cost.
Eligibility for Returns
To be eligible for a return, please ensure:
- The item is in the same condition as when you received it.
- The item is unworn or unused.
- Tags are still attached.
- The item is in its original packaging.
How to Initiate a Return
- Request a Return:
- Use our self-serve portal to begin the return process
- Prepare Your Package:
- Pack the item securely in its original packaging.
- Shipping:
- Follow the instructions provided to ship the item back to us.
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-7 business days.
Shipping Information
Shipping Options
We offer various shipping options through USPS to meet your needs:
- Standard Shipping:
- Typically arrives in 5-7 business days.
- Ground Shipping:
- Typically arrives in 3-5 business days.
- Express Shipping:
- Typically arrives in 1-2 business days.
Processing Time
All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Costs
Shipping costs are calculated at checkout based on the shipping option selected and the destination of the package.
Customer Support
Contact Us
Our dedicated customer support team is here to assist you with any questions or concerns. You can reach us:
- Via Email:
- Send an email to our support team at shop@movementfestival.com
- Support Contact Form:
- Fill out the support contact form on our web-store.
Hours of Operation
- Monday to Friday:
- 10am to 5pm (EST)
- Weekends and Holidays:
- Closed
We aim to respond to all inquiries within 24 hours during our hours of operation.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.